Store Policy

When our customers are satisfied, so are we! We work relentlessly to ensure that our products are of top quality, ready to brighten the days of all that receive them. Due to the delicate nature and personalization of our products, we are unable to provide refunds following purchase and receipt of each respective order. Being so, we strongly encourage all customers to voice any and all concerns prior to completion of purchase. Our team will do all that we can to resolve any issues with your order.

Please do not hesitate to call or email us with any such questions or concerns regarding inquiries and orders. We are here to help! You may also visit our FAQ for answers to our most commonly asked questions.

We may receive, collect and store any information that you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

Our company is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a secured firewall. 

All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Shopify App Market, placing cookies or utilizing other tracking technologies through Shopify's services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy, neither Shopify's Privacy Policy. Please refer to their policies for further information regarding their practices.

If you don’t want us to process your data anymore, please contact us at speakingrosesbahamas@gmail.com. Please note that once you visit or use our website you are agreeing to our terms and policies, inclusive of all mentioned here on this page.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you have any further questions or concerns regarding the information above, please contact us at speakingrosesbahamas@gmail.com

Interested in collaborating with us? Why, you ask? Because everybody loves a rose! We'd love to learn more about your business and how our products/services may compliment each other for the betterment of our customers. We invite retailers and other bulk purchasing entities to contact us here, so that we may discuss the terms and requirements of your requests.